Note: Click here for important re-open guidelines, samples, and templates!

What You Need To Know For Curbside & Delivery Service Beginning May 4

On April 30 Governor Walz released Executive Order 20-48, which allows retail establishments to begin curbside and delivery services starting Monday, May 4. According to the Administration allowing curbside and delivery services will allow 30,000 Minnesotans get back to work. Here's what you need to know.

In allowing curbside pick-up and delivery, the Governor put out these guidelines:

• All customer facing retail establishments are eligible for delivery/pick-up starting Monday
  • This includes but is not limited to: household goods rentals, maintenance services, repair services, pet grooming, and more.
• Every business must develop and post a plan for how to open safely; click here for a template
  • Post the plan in the most practical place possible so employees and customers can see it.
• Contact-less payment should be used in every possible scenario
• Employees and customers should wear masks and protective equipment
• In curbside pick-up, social distancing guidelines apply. Customers should not leave your car if possible
  • You cannot allow customers into retail stores or the business premises.
• In delivery, items should be deposited outside a customer's residence

For more information on guidance on re-opening businesses click here.

See below for MnRA's best practices for delivery and curbside services.

Retailers across Minnesota are implementing impressive measures to make shopping as safe as possible for customers & employees

To assist retailers, here is a collection of social distancing best practices for curbside and delivery:

• Contactless payment
• Social distancing at curbside pickup and delivery:
• Social distancing and enhanced cleaning in the store when fulfilling orders
• Use of face covering when social distancing isn’t possible
• Clear signage and communication between the retailer and customer.

Note: Click here for important re-open guidelines, samples, and templates!

Retailers across Minnesota are implementing impressive measures to make shopping as safe as possible for customers & employees.

Click here to access the State COVID-19 Preparedness Plan (safety plan) template.
Click here for Q&A and updates to the State COVID-19 Preparedness Plan (safety plan).

To assist retailers, here is a collection of social distancing best practices:

• Use signage at the door, throughout the store, & over your public address system to remind customers of 6 foot social distancing.

• Evaluate your space and adjust customer flow accordingly.

• Encourage use of curbside pickup & delivery.

• At checkout (including self-checkout) & in areas of congestion mark out social distance spacing.

• At checkout extend space between the cashier & customer with markings or a physical barrier.

• If practical ask a customer's permission to touch their products or allow a customer to position products during check out.

• Have employees make a special effort to engage customers to help them find products efficiently & remind them to practice social distancing.

• Clean & disinfect high-touch surfaces regularly and make hand sanitizer & related products available to customers and employees.

• Communicate your temporary policy on reusable bags to customers before they arrive at the store or at the door.

• Thank customers and workers for their focus on safety.

Just added!

Target is sharing it's lessons learned and best practices to assist other retailers as they open up. Click here to view Target's S.A.F.E. Retail framework, including examples, templates and checklists.