15th Annual Legislative Wrap-Up Golf Tournament - June 4
April 16, 2013
Calendar
Creating a Customer Focused Culture - Bill Murray
September 12, 2012
Creating a Customer Focused Culture - Bill Murray
Location: Holiday Companies Corporate Offices
4567 American Blvd. West
Bloomington, MN 55437
Details:
Time: Registration 7:30 am, Speaker 8:00 to 9:00, Networking 9:00 to 9:30 am
This presentation is designed, as one of our clients has said, to provide "an illuminated road map" through one of the key business paradoxes of the 21st century:
To be competitive, organizations are making huge investments in quality improvement and customer satisfaction
and yet
The kind of commitment and creativity required from individual employees to deliver world class quality and exceptional service can not be mandated or systematically controlled
Meanwhile organizations seek to hire people who they believe will perform as eagles. How can retailers attract and retain these high performers (while encouraging low performers to leave)? This presentation will explore two strategies for retailers to consider:
1. To build a culture that encourages commitment and creativity
and
2. To provide skills and insights to all employees re: their responsibility for their own performance
Non-Member Price: $20.00